Support

Before creating an account, determine whether one already exists for you.

• If you’ve received a “Welcome to Vanderbilt University!” email, your account has already been created. Proceed to Activate Your Account.
• If you’re enrolling in your first course, you’ll create your account during checkout.
• Otherwise, select Login > Learner Login, then Create a New Account and follow the prompts.

If your program has created your account, you’ll receive a “Welcome to Vanderbilt University!” email containing your case-sensitive username and an activation link.

1. Open the activation email.
2. Select the activation link.
3. Create your password.
4. Return to VU PACE and sign in using Login > Learner Login.

Helpful Tips

• Usernames and passwords are case-sensitive.

Still Having Trouble?

• Check your spam folder.
• Wait at least 5 minutes.
• Verify your email address with your program or contact VU PACE Support.

1. Select Login > Learner Login.
2. Select Forgot Password.
3. Enter your case-sensitive username.
4. Open the password reset email.
5. Create a new password and sign in.

Helpful Tips

• Password reset links expire after 30 minutes.
• Don’t remember your username? See Find Your Username.

Still Having Trouble?

• Check your spam folder.
• Verify you’re using the correct case-sensitive username.
• Contact VU PACE Support.

1. Select Login > Learner Login.
2. Select Forgot Username.
3. Enter the email associated with your account.
4. Check your email for your case-sensitive username.

Helpful Tips

• Usernames are case-sensitive.
• Parents with multiple learner accounts will receive one email for each learner.

Still Having Trouble?

• Check your spam folder.
• Verify you’re using the correct email.
• Contact VU PACE Support.

If you’re registering multiple children for VU PACE programs, each child must have their own learner account. You may use the same parent or guardian email address for multiple learner accounts.

Creating Accounts

1. Create an account for your first child.
2. When creating an account for another child, use the same parent/guardian email address.
3. Select Participant is under 18 years of age and enter the child’s date of birth.
4. If VU PACE indicates that an account already exists with that email address, select Continue.
5. Complete the child’s profile and create a unique username for their account.

Accessing Existing Accounts

Each child has their own unique username. If you don’t know the password for a learner’s account:

1. Select Login > Learner Login > Forgot Password.
2. Enter the appropriate learner’s username.
3. Check the parent/guardian email address for the password reset email.
4. Reset the password and sign in using that learner’s username and new password.

Helpful Tips

• The same parent/guardian email address can be associated with multiple learner accounts.
• Each child has a unique username and password.
• Usernames and passwords are case-sensitive.
• Make sure you’re using the correct learner’s username when signing in or resetting a password.
• Do not create another account if the learner already has one.

Still Having Trouble?

If you’re unsure which account belongs to which learner or need help accessing an existing account, contact VU PACE Support at pace@vanderbilt.edu.

1. Select Courses.
2. Search by course title, keyword, or course number.
3. Enter 0 to browse all available courses.
4. Select a course to view available sections.

Helpful Tips

• Use Advanced Search for additional search options.
• Switch between Grid and List view.

1. Find and select the course.
2. Select your preferred section.
3. Select Add to Cart.
4. Select Checkout.
5. Sign in or create an account.
6. Complete checkout.

Helpful Tips

• Contact your program if you’re unsure which section to choose.
• Some courses require an application before enrollment.

1. Review your cart.
2. Accept the registration policies.
3. Select your payment method.
4. Complete checkout.

Helpful Tips

• Payment options vary by program.
• Account credit will automatically apply when available.

Some courses require a submitted or approved application before enrollment.

1. Begin enrolling in your course.
2. Complete the required application.
3. Select Start, or Continue if you’ve already started.
4. Answer all required questions.
5. Select Save and Finish Later if you need to return later.
6. Select Submit Application.
7. Continue checkout after all required applications have been submitted.

Helpful Tips

• Some applications can be completed before enrollment.
• Applications with multiple pages can be saved and finished later.
• You’ll receive a confirmation email after your application has been submitted.

Still Having Trouble?

• Questions about the application? Contact your program.
• Technical issues? Contact VU PACE Support.

If a course is full, you’ll see a Join Waitlist button.

Select Join Waitlist to be notified via email if a seat becomes available.

If your course uses Brightspace CE, you can access it directly from your VU PACE learner account.

1. Sign in to your VU PACE learner account.
2. Select Brightspace from the left navigation menu.
3. You’ll be redirected to Brightspace, where your available courses will appear.

Helpful Tips

• Wait 20–30 minutes after enrollment before accessing Brightspace.
• Not all courses use Brightspace CE.

If your course uses NovoEd, you’ll receive a welcome email after registration.

1. Sign in to your VU PACE learner account.
2. Select NovoEd from the left navigation menu.
3. Sign in using the NovoEd credentials in your NovoEd welcome email.
4. You’ll be redirected to the NovoEd site, where you’ll see your available courses.

Still Having Trouble?

Contact novoed@vanderbilt.edu.

Try the Following

1. Wait 20–30 minutes after enrolling before accessing Brightspace.
2. Make sure you’re accessing Brightspace from within your VU PACE learner account by selecting the Brightspace link.

Still Having Trouble?

• Confirm you’re enrolled in the course.
• Confirm your course is hosted in Brightspace.
• Review Access Brightspace CE.
• Contact VU PACE Support.

VU PACE works on mobile devices, but the experience differs slightly from desktop.

Helpful Tips

• Use the Learner Login card on the Home page to sign in.
• After signing in, use the Mobile Navigation menu to access Brightspace and other learner tools.
• For the best experience when completing longer tasks, such as applications, we recommend using a desktop or laptop computer.

Still Having Trouble?

Contact VU PACE Support.